Managed Services

Time & Attendance System Management

When IT resources are scarce or your IT department must focus on your core business applications, CBIG offers full-service management and support of your workforce management applications (time & attendance, scheduling, workforce analytics). CBIG supports fully licensed workforce software as a cost-effective alternative to consuming your in-house IT resources. We have the in-depth knowledge and training necessary to keep your workforce management systems running smoothly, and at significant cost savings. Highlights of CBIG’s time & attendance and scheduling system management services include:

• Initial assessment and diagnostics of your current systems (time clocks, servers, applications, database), including recommendations for repairs and upgrades
• Scheduled daily, weekly, pay-period, monthly, quarterly, and annual maintenance and monitoring
• Access to a dedicated and secure customer web portal, including an on-line problem and incident management system
• System troubleshooting and support via our 24x7 remote and phone support systems
• Service pack and software update installation
• Emergency time clock maintenance and repair services
• Database diagnostics, tuning, and maintenance
• Application support

CBIG offers these services at a fixed monthly fee based on the specifics of your workforce system installation (number of employees, number of clocks, number of locations, age of the server environment, etc.)